We’re here to assist you Monday-Friday/10:00 AM-10:00 PM (EST).
Order Status Terms
Pending — Order received (unpaid).
Processing — Payment received (paid) and stock has been held; order is awaiting fulfillment at the warehouse.
Completed — Order fulfilled and complete – shipment tracking included.
Canceled — Canceled by our CS team or by the customer.
If you have any questions or suggestions, please contact by email [email protected], and our customer service staff Stormy Kervin will reply you within 24 hours, thank you so much.